FAQ

1. Turn-around time:

24 hours turnaround (M-F) is our benchmark!

In general when there is no exception on your order (#1), the orders placed on M-F before 1pm (PDT) will be printed and shipped on the same day (3-4 pm). For orders placed after 1pm (PDT), your posters will be shipped next day. Depending on which shipping method you choose, the delivery can be overnight or 5 days (Fedex overnight, Fedex 2nd day, Fedex Express Save & Fedex Ground) 

#1 If there is anything looks not right on your poster files/sizes or we don't receive your files, we will contact you in 1~2 hours. In this case, there might be delay on your order and a digital proof can be provided for communications. 99% of the time, there won't be any formatting problems if you upload PDF files.



2. Shipping Time & Rates:

We offer Fedex shipping. The shipping rate will be shown after you enter your shipping address during the checkout in the Shopping Cart Page. Orders placed before 1pm (PDT) will be shipped same day.

FedEx Ground (1-5 Days)
FedEx Express Saver (2-3 Days)
FedEx 2Day
FedEx Standard Overnight



3. File formats

We accept PDF and PPT (Power Point) file formats. PDF files are the best to keep everything right at their places while we receive your files. If there is anything looks not right on your poster files/sizes or we don't receive your files, we will contact you in 1~2 hours. In this case, there might be delay on your order and a digital proof can be provided for communications. 99% of the time, there won't be any formatting problems if you upload PDF files.

 


3. Digital proof request: 

In order to provide fast services, we don't usually provide digital proof. Upon the recipient of your orders with files, our printing professional will examine your file and poster size. If there is anything looks not right on your poster files/sizes or we don't receive your files, we will contact you in 1~2 hours. In this case, there might be delay on your order and a digital proof can be provided for communications. 99% of the time, there won't be any formatting problems if you upload PDF files.   

If you still need a digital proof, please specify this in the "Additional Comment" area in the Shopping Cart. We will send a PDF digital proof within 1~2 hours. We will proceed the printing after you respond to the digital proof.

* Please note that we won't do any editing directly on your files. If there is anything need to be changed after the digital proof, you can resend the files to service@pabric.com.